EXPERIENCED, FOCUSED, AND CONNECTED… IT’S WHAT MATTERS
YOUR EXPERIENCE IS JUST AS IMPORTANT AS OUR EXPERIENCE.
Ensuring a positive customer EXPERIENCE throughout the process of replacing windows, doors, and siding is paramount for us. Your project is a significant investment, and your satisfaction with the final results is heavily influenced by the quality of your interactions with the company performing the work. From the initial consultation to the completion of the installation, attentive and professional customer service will make a substantial difference in how you perceive the value you received. Clear communication, transparency in pricing, expert guidance, and timely execution are all factors that will contribute to a positive EXPERIENCE. We are committed to delivering this EXPERIENCE for you and your home.
EXPERIEINCE is a crucial factor when choosing a contractor for any home improvement project. Our EXPERIENCE brings a wealth of knowledge and expertise to the table, enabling us to anticipate and address potential challenges effectively. Our EXPERIENCE in the field also means we have encountered a wide range of situations, which has equipped us with the skills needed to deliver high-quality workmanship. Additionally, our EXPERIENCE has allowed us to have established relationships with suppliers and subcontractors, which streamlines the project process and helps ensure timely completion. Overall, the value of our EXPERIENCE cannot be overstated when it comes to achieving a successful and satisfactory outcome for your window, door, and siding renovation project.
A modern approach to window, door, and siding replacement.
It’s essential for us that you experience windows, doors, and siding replacement the way it should be: transparent, detailed, personalized, and understandable. This is why our team is the best match for your project. Rather than do things the typical way, we’ve created a system designed around our clients’ vision and needs, not our own. Trust Experience Exteriors for a seamless and stress-free experience, where your satisfaction is our top priority..
Our Proven Process
Connect:
About you / About UsAssessment of the project
Discuss Expectations
Product Fit and Description
We want to connect with you on your project! Relationships are built on communication and trust. This is where it all starts and this is what you can expect throughout your project. We look forward to meeting with you and discussing your project.
Just have questions? No problem, we can discuss your project to make sure it is something you are ready for. We are more than happy to discuss general pricing guidelines as well.
Typical time to allow: 30-60 minutes
Review:
Define and review the scope of workProduct review
Discuss pricing / budget/ finance options
Form a plan of action
At Experience Exteriors, we understand that everyone leads a busy life. That's why we go the extra mile to provide detailed and specific proposals that you can conveniently view online. All we request is a brief phone conversation to walk you through the contents and address any questions you may have. Streamlining the process to respect your time is our priority.
In person meetings can be better for this step as it allows for more detailed conversations and better product understanding.
Typical time to allow: 5-15 minutes (phone) / 30-60 minutes (in-person)
A note about pricing:
When reviewing proposals, it is essential to remember that price should not be the sole determining factor. Consider other crucial elements such as the quality of materials, scope of work, project timeline, and the reputation of the contractor. Prioritizing these factors alongside cost ensures a successful and satisfactory outcome for your project.
Follow-Up
Touch base to discuss your thoughts and/or questionsDiscuss competitive quotes
At Experience Exteriors, we understand the importance of taking time to deliberate on the direction of your project. Following our proposal review, we will reach out again in 2 weeks to inquire about your thoughts or any questions you may have. We value your consideration and are here to assist you every step of the way.
A note about competitive quotes:
At Experience Exteriors, we also understand the significance of obtaining multiple quotes. Despite its importance, this process can be overwhelming due to varying information, terminology, and pricing. We prioritize transparency in our offerings and prices, aiming to assist you in navigating this complexity. Our team is dedicated to discussing these variations with you to ensure that you achieve your desired outcome.When considering proposals for your exterior renovation project, it is essential to recognize that not all proposals are identical. Price variations can be significant indicators of differences in the scope of work, or the products being offered. At Experience Exteriors, our rule of thumb is that a substantial price difference is often accompanied by notable distinctions in the scope of work, or the quality of products included. Before making a decision, carefully examine the details of each proposal to ensure you are comparing similar proposals.
Acceptance
Make final selectionsdiscuss project details (timing, expectations)
Verify final measurements/materials
At the project acceptance meeting, we finalize selections, review timelines, verify measurements, and collect deposits to move forward with your exterior renovation. This crucial step ensures that everything is in place to begin the transformation of your property.
Typical time to allow: 30-90 minutes (depending on scope of work)
Kickoff:
Expected completion date
site set up and expectations
Excited to get the project rolling! We'll coordinate a pre-start meeting to inspect the site, outline project procedures, and review expectations. This is a crucial step to identify and address any concerns upfront, ensuring clarity and alignment. Let's ensure we are all on the same page for a successful project launch.
Typical time to allow: 5-15 minutes
Project completion depends on overall scope of work.
Completion:
Final Walk throughReferrals
Your project has been successfully completed! We trust that your overall experience with us met your expectations. A final walk-through will be conducted to ensure that all aspects of the project have been completed to your satisfaction. Thank you for choosing Experience Exteriors, and we look forward to your feedback.
Anniversary:
Touch base on how things are goingReferrals
Experience Exteriors will follow up with you in one year to inquire about your satisfaction level and identify any ways we can assist further. Additionally, we will kindly ask if you could refer our services to others who might benefit from our expertise. Thank you in advance for your time and feedback.